Service is one of the major critical success factors for any software company to grow in the long run. Software cannot survive without strong support, especially a software like Excise which requires maximum support for regular updates. Excise is one of the most crucial aspects of business in India, which undergoes frequent changes. Furthermore, to update these kind of changes on a regular basis and deliver it subsequently at the clients place is a phenomenal task. However, Globalware Systems & Software Solutions has managed this area of business with proficiency.

Installation Procedure:

Once the order is confirmed, we ask our clients to be ready with all the Excise documents. Set of existing excise documents help us to understand the exact work to be done. Accordingly, our support engineer starts the work. Our Support engineer visits the client’s place & installs the software. Keeping in mind the company’s requirements, our executive will make the setting in our software like ECC, number range etc.

Installation of the software will be done within 7 days from the date of receiving the purchase order & Cheque.

Customization of Invoice:

Udyog excise software provides a standard excise invoice as per excise. Globalware Systems & Software Solutions customizes the excise invoice as per the client’s format.

Udyog excise software provides the excise invoice in pre-printed computerized stationary or on plain paper.

Client can choose the stationery paper in 80 columns or 132 columns.

Training Procedure:

Globalware Systems & Software Solutions provides predefined training session program.

After installation & configuration of software, Globalware Systems & Software Solution’s support engineer will get an acknowledgement from the client on the training schedule.

As per the mutually agreed training schedule, our executive visits the clients place & provides detailed training to the assigned user. We suggest our client to do the data entry of the last month (minimum) & tally with their manual registers, reports like RG-1, Rg-23 A-part-I & II & ER-1

Trouble Shooting on Chat, E-mail, and Telephone:

Software can create wonders if it is handled in an appropriate manner. However, in case of any kind of mishandling or disturbance in the software, immediate help can be availed through chat, E-mail or Telephone, as per the availability and convenience of the client and Udyog support team.

Onsite Support:

Even after the online support if the problem persists then client can avail onsite support. Here, Globalware Systems & Software Solutions support engineer makes visit according to the mutually fixed time depending upon the availability of the resources and nature of the problem. If problem is not solved and demanding immediate onsite help, it can be given the top priority.

Updates as per notification:

This is one of the areas where all the major software companies have failed and they have preferred to stay out of this core software business. We have managed to convert it as a core competency of our business, which is the secret of our successful stability in the field of software development. Otherwise, software market is full of uncertainty, where many companies come & become obsolete after short span of time, leaving the client in a miserable situation.

Udyog has been in forefront for acquiring upcoming changes through reliable resources and transforming the same it into software updates. Update like Education Cess were delivered to all 6,000+ clients across India within flat 3 days of time, through all accessible medias.

Calls Priority:

Software industry’s success is co related with effective services. We always give top priority to client’s onsite and online trouble shooting. Calls are address depending upon nature of call. We realize the severity of Excise in Indian industry, and hence we maintain our resources. Ample work force is retained to take care of SOS calls.

We have III level of call addressing systems.

Top Priority:

Top priority is given to above-mentioned circumstances while arranging calls. We ensure that the client’s business is running without any interruption. Our target is attending these calls within an hour. However, it depends on the availability of support engineer in the nearby territory and proximity of clients. We generally retain one executive as bench strength to attend these calls.

Medium Priority:

Once Initial training is over and user is used to the system and able to handle troubleshooting, we always prefer to provide online solution. Online solution is provided through telephone & internet. Nature of problems will be understood by user’s expression and these problems are very common. It has typical solution that can be provided online. These solutions are very easy to deploy with the help of online instructions. Online troubleshooting is very useful because it saves lot of time and it gives faster results. Instant services are basic success formula for the service industry.

In case user is not able to solve problem with the help of online methods, then onsite call is arranged based on the availability of the support engineers. These calls are generally attended within 3 to 10 days.

Low Priority:

Every user has some additional requirement other than excise. Generally, Excise is very similar across India. However, a change comes when companies tend to adopt different practices. These changes need some customization, which leads to R & D. Some times, there may arise a need to send same query to USIL corporate office if it requires a hard-core programming change. Normally this takes 15 to 30 days.

Project

System Study:

ystem Study: System study is most crucial aspect of every project as during this phase of transaction we are yet not aware of the company requirements. Very often projects are closed, as there is no clear outline of the project. Multiple departments and persons are involved in ERP or Project implementation. Hence, there should be proper communication while doing the system study so that an integrated system can be designed.

Every person from the department should be clear about his requirement and he should freeze the same. Adequate time should be dedicated to make sure every aspect of each process covered is thoroughly tested. An example of detailed testing of receiving a program is listed below:

Does the PO receipt screen have all the information?
I need to perform the receipt such as vendor item number, item description, and unit of measure?
What happens when I receive more than the PO quantity?
What happens when I receive less than the PO quantity?
What happens when I enter multiple receipts against the same line?
What happens if someone tries to change the PO quantity after I have entered a receipt?
What happens if someone tries to change the PO quantity at the same time I am entering a receipt?
What happens when I reverse a receipt?
What happens when I reverse a receipt after it has been paid?
What happens if the ordered unit of measure is different from the stocking unit of measure?
What happens when I receive an early shipment?
What happens when I try to receive against a cancelled PO?
What happens when I change the receipt location?

ow when we say, “what happens?” means; How were the PO quantities affected? How were the on-hand quantities affected? How were the inventory and payables accounts affected? How were allocations affected? How were inbound quantities affected?

We have gone through small customization of many clients. These small customizations have added tremendous experience to our team. We would suggest following precautions for the system study: -

Customization:

Customization is next step of the project. Customization helps to reduce the gap between the actual software and customer requirement. Here we would like to accommodate maximum requirement though standard software and avoid customization. Standard software facilitates smooth maintenance in the long run. Customization is done as per the system study. Once customization is over then it will be send for the approval to every user and department head.

Quality Testing:

We have realized the significance of an error in software. Software with errors is going to cause trouble to our credentials and it is going to create problem for many years to come. Moreover, it has to be eradicated at the bottom level itself. Udyog has unfledged quality department which does thorough quality testing as per industry standards.

Every customized part goes under strict scrutiny, if any rectifications are required, they will be implemented. Logical suggestion can be provided to improve the software performance

Implementation:

Implementation will start only after the full approval of every concern person. There are two different types of implementation; one is module wise while another where everything is done at once. We would like to suggest implementation of all modules provided there is enough quality workforce. However, in case there is shortage of work force or quality work force then we would suggest having module wise implementation.

Training:

Generally, implementation and training goes simultaneously. Training starts from master data entry of the party and the item. After master data entry, every transaction entry will start with respect to every department depending upon sequence of transactions.

Support & Maintenance:

Largely there is no need of support after the proper system study, perfect customization, thorough training and seamless system integration. Scope for support arises if the users are not satisfied with given features and reports. However, we can under take second phase of customization only after the successful implementation of first project.

Otherwise, support is provided for any small problems arising out of mistakes done by operators, hardware, or any other factors.

Integration:

Our application Integration Solutions are designed to ensure that your existing investments in Software (ERP, Legacy and other Enterprise systems) remain intact by seamlessly integrating information with Udyog Excise Software.

To meet the challenges of the new business environment, information systems need to communicate with each other as seamlessly as possible, provide real-time visibility of transactions across the entire enterprise and be flexible enough to accommodate the changing structure of the business.

When more and more information needs to be shared across traditional business boundaries, the way you integrate your systems and processes is rapidly becoming one of the most important priorities in the business today.

Udyog suggests following steps for Faster Implementation of Excise Software.